I build automated
pipelines.

Product Operations Associate

• Built Zapier integrations connecting HubSpot to Close CRM, automating retailer account creation with custom field mapping and duplicate-lead logic — eliminating manual data entry across the entire onboarding workflow
• Owned the full ideation-to-mockup cycle for new product concepts: research, PRD documentation, and design specs, cutting early-stage research time by ~25% using AI tooling
• Led end-to-end B2B integration projects (Toast POS) via EDI and FTP protocols, improving customer data reliability across partners
• Evaluated third-party drink dataset APIs to expand platform value for restaurant owners

Revenue Coordinator

• Supported a 20+ client portfolio spanning MLB, NBA, NHL, NASCAR, Madison Square Garden, and multiple universities
• Identified upsell and retention opportunities by mapping client event calendars to anticipated product needs, driving account growth across the portfolio
• Built tailored sales presentations and proposals for new business and existing client meetings, helping sales and customer success teams close deals
• Collaborated cross-functionally with business development and client success to align on growth priorities

Premium Supervisor, Citizens Bank Park

• Supervised ~50 suite attendants per event across premium suites, managing real-time staffing, inventory, and service delivery
• Served as primary point of contact for suite owners and VIP attendees, resolving issues on the fly and maintaining high-touch service standards

Co-Founder & Owner

• Co-founded and scaled a service business during the pandemic, expanding from driveway sealing into landscaping and home improvement across Westchester County, NY
• Managed all business functions independently: sales, marketing, customer service, billing, and operations